Terms of Service

By accessing our website or purchasing our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Custom Memorial Coins

Walk With Me Coin specializes in creating personalized memorial wedding keepsakes. Our products include:

• Custom engraved brass memorial coins
• Photo engraving services
• Text personalization
• Presentation packaging

Customization Process

All products are made-to-order based on your specifications. We will provide a digital proof for your approval before beginning production.

Order Process

• Orders are placed through our Etsy store
• Payment is processed securely through Etsy's platform
• You will receive order confirmation via email
• We will contact you within 24 hours to begin the customization process

Pricing

All prices are listed in USD and include the cost of customization. Additional fees may apply for:

• Rush orders (when available)
• Extensive design revisions beyond standard service
• International shipping

Payment Terms

Payment is required in full at the time of order. We accept all major credit cards and PayPal through Etsy.

Production Timeline

• Standard production time: 7-10 business days after design approval
• Rush orders may be available for an additional fee
• Production begins only after you approve the digital proof
• Delays may occur during peak seasons or due to unforeseen circumstances

Shipping

• Free standard shipping within the United States
• International shipping available at additional cost
• Expedited shipping options available
• Tracking information provided once shipped

Delivery

We are not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, or customs delays for international orders.

Custom Product Policy

Due to the personalized nature of our products, we generally do not accept returns or offer refunds once production has begun. However, we stand behind the quality of our work.

Quality Guarantee

We will provide a refund or replacement if:

• The product arrives damaged due to shipping
• There is a manufacturing defect
• We made an error in production that differs from the approved proof

Refund Process

Claims must be made within 30 days of delivery. Please contact us with photos of any issues. Approved refunds will be processed within 5-7 business days.

Customer Content

You retain ownership of any photos, text, or designs you provide. By submitting content, you grant us permission to use it solely for creating your custom product.

Copyright Compliance

You are responsible for ensuring you have the right to use any images or content you provide. We reserve the right to refuse orders that may infringe on copyrights or trademarks.

Our Content

All content on our website, including text, graphics, logos, and images, is our property and protected by copyright laws.

Walk With Me Coin shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product in question.

You may not use our services:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or state regulations or laws
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new terms.

These Terms of Service are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

If you have any questions about these Terms of Service, please contact us:

• Email: support@walkwithmecoin.com
• Etsy Store: WalkWithMeCoin
• Mail: Walk With Me Coin, [Your Business Address]